Return & Refund Policy

Last updated: 8/28/26

Thank you for shopping with cuppaco. We want you to love what you ordered — if something's not right, here's how returns and refunds work.

Returns

You have 14 days from the date you receive your order to request a return. To be eligible:

• Item must be unused, unworn, and in the same condition you received it
• Item must be in its original packaging with tags attached (if applicable)
• You'll need your order number or proof of purchase

To start a return, contact us at [store.cuppaco@gmail.com] with your order number and reason for return. We'll send you instructions once your request is approved.

Please don't send items back without contacting us first — returns sent without prior approval may not be accepted.

Non-Returnable Items

• Items marked as Final Sale
• Underwear, swimwear, or other intimate apparel (for hygiene reasons)
• Items returned outside the 14-day window
• Items showing signs of wear, washing, or damage not caused by us

Refunds

Once we receive and inspect your return, we'll notify you of the approval status.

• Approved refunds are issued to your original payment method within 5–10 business days
• Shipping costs are non-refundable, unless the return is due to our error (wrong item, defective item, etc.)
• If more than 10 business days have passed since your refund was approved and you haven't received it, contact your bank or card provider first — processing times vary — then reach out to us at [store.cuppaco@gmail.com]

Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or isn't what you ordered, contact us within 48 hours of delivery with photos of the item and packaging. We'll cover the cost of return shipping and send a replacement or full refund — your choice.

Exchanges

We currently don't offer direct exchanges. If you need a different size or color, please return your original item for a refund and place a new order.

Order Cancellations

Orders can be cancelled for a full refund within 5 hours of purchase, as long as the order hasn't already shipped. After that window, we're unable to guarantee cancellation since orders may already be in fulfillment.

Shipping Times & Delays

Please note our items ship in 5–14 business days. Delays in delivery alone (within that window) don't qualify for a refund, but if your order is significantly delayed beyond that window, reach out and we'll look into it.

Contact Us

Questions about your return? Reach out at [store.cuppaco@gmail.com] and include your order number — we'll get back to you as soon as we can.